How to set your utilities in Dubai

Dubai continues to attract thousands of new residents every month with their high salaries, low taxes and the scope of affordable properties. If you have just rented or bought a property, you will need to set up your utilities before you can truly enjoy your new space.

How to set your utilities

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Setting up your utilities in Dubai is a simple process. Both water and electricity come from the same company called DEWA (Dubai Electricity & Water Authority). It takes a few minutes to complete the online application form and pay the required fees. Alternatively, you can visit DEWA’s Customer Happiness Center and set your utilities up.

What documents/personal details do I need to provide?

• Valid EJARI Number (for tenants).
• Title deed (for owners).
• Trade license for Non-Department of Economic Development Customer only (for commercial and industrial customers)
• Passport Image/Emirates ID NO. for (GCC Nationals/Investors)

How much does it cost to set it all up?

DEWA activation charges:

• AED 100 for connecting electricity and water (small meters).
• AED 300 for connecting Electricity and water meters (large meters).
• AED 10 for registration.
• AED 10 for knowledge fee.
• AED 10 for innovation fee.

*VAT will be charged as applicable

Security Deposit:

• AED 2,000 for a Flat (Residential Premises).
• AED 4,000 for a Villa (Residential Premises).

How soon will the service be activated?

DEWA will be activated within 24 hours of registration and security deposit payment.

Empower as your provider

If you live in a community where Empower (empower.ae) chiller services registration is required. You can register online with Empower e-Services, and the request process time will be 1 – 3 working days.

Owners will need:

• Title deed or Sales & Purchase Agreement.
• Passport copy with signature page.

Tenant will need: 

• Tenancy contract / Ejari.
• Emirates id copy (front & back sides)
• Copy of the VISA page.

Regarding the cost, there is a one-time connection fee of Dhs2,000 and an administration charge of Dhs1,000. The security deposit will cost Dhs2,000 for an apartment and Dhs3,000 for a villa.

If you have any further questions feel free to contact us by email at customercare@bhomes.com or by phone on +971 600 52 2233. We’re available to help seven days a week!