The System Applicant Support liaises with internal and external departments while being responsible in providing high quality support and delivers solution to all end users of Property Management applications and for central administrative duties in Property Management department.
Accuracy, record keeping, document filing and practicing due diligence are the key parameters for this role. Reporting to the Administrative Manager, the System Applicant Support will play a critical role in helping the Property Management department achieve its objectives.
Principal Accountabilities
To be successful, the incumbent is responsible for the smooth running of the systems/ applications and ensure users get maximum benefits and understanding. In addition to being proactive and prompt, the incumbent must develop a collaborative work ethic between all departments and understand the system/ applications in detail. Manage system updates, reporting, and ensure the operation is as per Betterhomes’ policy in correlation with landlords’ policies and PMGT Agreement. Other accountabilities include, but are not limited to:
- Provide technical support related to the Yardi system users for the Operations and Accounts team
- Respond to user requests for assistance, including report generation, data extracts, troubleshooting, problem analysis and requirement gathering.
- Develop written business functional specifications for system custom reports, custom applications, changes to security and changes to application functionality.
- Manage the Ticket System toolset for reports, requests and system data.
- Analyze, identify, design and implement software applications.
- Develop and improve SQL reports, develop solutions using C#, creating system integrations with web services and SQL.
- Ensure timely updates and efficient follow up on assigned tasks.
- fficiently manage all routine correspondence on mail, phone and liaise with the property management team. Generate timely reports and corresponding analysis.
- Being an integral member of Property Management team the Property Administrator - Application Support must understand and aim for fair expertise in entire gamut of PMGT operations within the Company and support the team when required.
- Keeping up to date with the relevant rental laws set out by RERA and any other guidelines by the land department, municipality and/ or other relevant government authorities.
- In conjunction with the Administrative Manager, complete and lodge daily, monthly, quarterly reports for the Finance Department and Head of Property Management.
- Other Company related duties that may be assigned by the Administrative Manager and/or Head of Property Management that are consistent with the department and Company mandate.
Required Competencies
- Over 2 years of experience in an Administrative and Applicant Support role within the UAE property industry.
- Knowledge of Yardi system is an advantage.
- Fair understanding of rules and regulations of real estate industry in UAE.
- Requires strong computer literacy (MS Office, Internet, Database Software, etc.)
- Good numerical ability with excellent written and oral communication in English..
- Strong attention to details and good presentation skills.
- Creative and analytical while possessing personal drive and initiative.
- Capability to work in a fast paced and deadline driven environment.
- Ability to multi-task in a fast paced environment
- Able to work independently without supervision.
- Approachable and pleasant workplace demeanor.
My Account 
Property Management 
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